Program Scores And Feedback
We guarantee the quality and impact of our programs. Our program scores and feedback are a testament to our work.
After each program participants rate the following statements on a scale from 1 (strongly disagree) to 10 (strongly agree):
- The Decker Program will help me get better results with my communications.
- The Decker Program will help me better organize my messages.
- This Program gave me tools that will increase my readiness to speak.
- I gained valuable insight during the Private Coaching.
- I can immediately apply Decker Method™ tools to my communications.
- I’m going to recommend the Decker Program to others.
We provide quantitative feedback by compiling results from the above questions, and also qualitative feedback generated from participant quotes. Clients receive a summary of the feedback immediately following each program. This promotes follow up from managers and a way to calculate the return on investment.
Below is some feedback we've received from our latest Programs
“Speaking is one of the few key skills that let you make it or lose it. Decker ensures you have a leg up on everyone else.”
-Bernardo Gonzalez, Microsoft Corporation
“Of all the development programs I have attended over the last 8 years, this one was BY FAR the most impactful.”
-Ryan Jankovic, Stryker Instruments
“The program is innovative in teaching communication skills. It's an investment that can change your life, both professionally and personally.”
-Zahra Ghasemi, Cedars-Sinai
“The Decker Grid System helps me with those last minute speeches, and also preparing for the high-stakes big presentations. Using the Grid, I won't forget to craft my message around my listeners.”
-Priscilla Escobar, State Farm Insurance
“The Decker program gave me useful and applicable feedback in a manner that I can use immediately and successfully. Development areas are clearly identified for each participant, making it easy to focus on the right areas of improvement.”
-Brian Dickerson, Hertz Corporation
“I was stretched right out of my comfort zone and in to a confidence zone. I never expected to achieve such comfort with speaking in just two days.”
-Diane Ditrick, Informatica
“The hands-on coaching process enables participants to make changes in their ability to influence through communication.”
-Michael Redd, The Clorox Company
“I have an incredible fear of speaking in front of others. The program provided me with the tools and confidence to approach communication with a new perspective.”
-Michael Clark, Chase Paymentech
“Excellent, highly impactful course. Highly recommend to others.”
-Steve Hayes, Charles Schwab and Co.
Updated October 2010
Net Promoter is a discipline by which companies profitably grow by focusing on their customers. Learn more
We pride ourselves on our Net Promoter Score (NPS):
We ask all program participants to rate the following statement on a scale from 1 (strongly disagree) through 10 (strongly agree):
I’m going to recommend the Decker Program to others.
An overwhelming majority provide a rating of 9 or 10, boosting our NPS above 90% - and far above customer-centric companies like Amazon (73%), Apple (66%) and Southwest (51%).